Test Results Policy
Prescription Renewal Policy
Late Cancellation/No Show Policy
OHIP Card Policy
Outside Use Policy
Urgent Care Policy
Abusive Behaviour Policy
Feedback, complaints, and suggestions from our patients helps us improve our services. Patients have the right to complain about any aspect of our services and we welcome all suggestions.
Feel free to use our suggestion mailbox or to speak to one of our employees, Clinic Administrator or Executive Director.
Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
The Greenbelt Family Health Team welcomes and encourages people living with disabilities to use our services. GBFHT will provide access to our services for people with disabilities in a way that respects their right to dignity, independence and integration.
Provision of Services
GBFHT will provide services in a manner that respects the dignity and independence of people with disabilities and Integrate services for people with disabilities. GBFHT understands that equitable access sometimes requires different treatment including separate or specialized services. However, such services will be offered in a way that respects the dignity and full participation of people with disabilities.
GBFHT welcomes service animals that are needed to assist people with disabilities. Service animals are allowed on the parts of our premise that are open to the public.
GBFHT welcomes people with disabilities and accompanying support people.
GBFHT will make reasonable efforts to permit the use of assistive devices that enable people with disabilities to use GBFHT services. GBFHT defines an assistive device is a tool, technology or other mechanism that enables a person with a disability to do everyday tasks and activities such as moving, communicating or lifting (examples include, walkers, magnifiers for reading, etc…). GBFHT also recognizes that accessibility can be achieved and provided in different ways.
Notice of Temporary Service Disruption
GBFHT will provide notice of service disruptions in services which affect clients with disabilities, which include the reason for the disruption, how long the disruption will last and a description of available alternatives, if any. In the event of an unplanned disruption, notice will be provided as quickly as possible.
GBFHT will provide accessible customer service training to employees, volunteers and others who deal with the public or third parties on our behalf. Training will also be provided to people involved in the development of polices, plans, practices and procedures related to the provision of our goods and services.
Staff will be trained on Accessible Customer Service within 2 weeks of being hired.
Training will include:
Staff will be trained when changes are made to our accessible customer service plan.
GBFHT welcomes customer feedback and makes information available to all customers on how to provide feedback. Feedback is accepted by GBFHT in a variety of formats. Employee assistance is available to support all patients including people with disabilities, in providing feedback.
The Greenbelt Family Health Team welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.