Clinic Policies


    Test Results Policy

  • All abnormal results will be communicated to our patients. Timing of the notification will be based on the urgency of the result.
  • Due to high volumes and limited administrative funding, we are unable to provide NORMAL lab results by phone or through our online portal. If you wish to receive these results please book an appointment with your doctor.
  • Requests for an electronic or hard copy of your result(s) are subject to an administrative fee ($5).
  • Please allow up to 1 week for the doctor to respond to your request (longer if doctor on vacation).

  • Prescription Renewal Policy

  • Your doctor will always strive to prescribe enough medications to last until your next appointment is due . For many long-term medications, this can be up to a year.
  • Prescription renewals are only provided during a clinic appointment with your own physician.
  • Emergency Requests to renew medications by phone or through the patient portal are subject to an administrative fee of $15.
  • All renewal requests can take up to 1 week to be processed by your physician (or longer if your physician is on vacation).
  • In rare cases where your physician is not available (due to holidays) your pharmacy can typically fill an emergency renewal of most medications to bridge the gap until your next appointment. A 2 week emergency supply of your prescription(s) will also be provided at urgent care clinic if all above options have been exhausted.

  • Late Cancellation/No Show Policy

  • We ask that our patients provide 24 hours notice prior to cancelling or rescheduling appointments.
  • There will be a $50 charge for any late cancellations or no show visits.
  • Dr. Malakieh’ s office requests 48 hours notice for cancellations and rescheduling. There will be a $50 charge for missed follow up appointments and a $100 charge for missed initial consultations.

  • Lateness Policy

  • You are asked to show up 10 minutes early for your appointment to allow sufficient time to find parking, register and complete any necessary forms.
  • Failure to do so will likely lead to rescheduling of your appointment and may be subject to a missed appointment fee.

  • OHIP Card Policy

  • Our patients are required to present a valid OHIP card at each visit.
  • In case your OHIP card is invalid/expired you are responsible for cost of the visit.
  • We allow our patients a grace period of 30 days in order to renew their OHIP card and call us back with updated information.
  • If we do not have your updated card within 30 days of visit, you will be invoiced the full cost of the visit.

  • Outside Use Policy

  • You are reminded that the Ministry of Health Enrolment & Consent you signed when enrolling at GFHT stipulates that you are expected to visit us for all of your primary care needs.
  • Visiting another family physician or general practitioner leads to your family physician being penalized by the Ministry of Health.
  • Recurrent use of other clinics such as walk-in clinics is viewed as breach of the registration contract and can lead to de-rostering from the practice.
  • This policy does not apply to emergency department visits, specialists’ visits, or visits made out of town.

  • Urgent Care Policy

  • Our Urgent Care clinic is open Mondays 10:30am – 8 pm, Tuesdays – Thursday from 12:45am – 8pm. Friday 11 am – 3:30 pm. Saturdays 9am-12 am.
  • We are not a walk in clinic and appointments are booked by calling us on the day of your urgent illness.
  • These appointments are reserved for same day URGENT illness such as pediatric acute illness, same day major injuries, and urinary infections.
  • We ask that you respect the urgent care usage policy so that we can maintain space for those who are urgently sick.

  • Portal Policy

  • Our portal is not intended to deal with urgent matters.
  • Responses can take up to 1 week (longer if your physician is on holidays).
  • Your doctor cannot diagnose you through an email. Symptoms need to be assessed in person.

  • Abusive Behaviour Policy

  • Abusive behaviour towards clinic staff and health service providers will not be tolerated and can result in dismissal from the clinic.
  • Abusive behaviour includes any form of name calling, yelling, and any type of physical assault or threats.

  • Feedback

    Feedback, complaints, and suggestions from our patients helps us improve our services. Patients have the right to complain about any aspect of our services and we welcome all suggestions.

    Feel free to use our suggestion mailbox or to speak to one of our employees, Clinic Administrator or Executive Director.